Refund policy

Return and Refund Policy

Thank you for choosing PRADO Jewels! We appreciate your trust and are committed to delivering a seamless shopping experience. Please review our return and refund policy below:

Returns

1. 7-Day Return Policy:  You have 7 calendar days from the date of receipt to return eligible items for a refund or store credit.
   
2. Condition of Items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Return Process:
1. Contact our guest service team at contact@pradojewels.com to initiate the return process.
2. Clearly state your order number and the reason for the return.
3. Our team will provide you with a return authorization number and shipping instructions.
4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
1. If your return is approved, a store credit or refund will be processed to your original method of payment within 5-10 business days.
2. Please note original shipping and return shipping is non-refundable. 
5. Exchanges: If you wish to exchange an item, please follow the return process outlined above and then place a new order for the item you desire.
6. Non-Returnable Items: Certain items are non-returnable, including:
1. Customized or personalized items.
2. Items marked as final sale.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt.
8. Cancellations: Orders can be canceled prior to being packed for shipment. Once the order has been internally processed, it cannot be canceled, and the standard return policy applies.
9. Contact Information: If you have any questions about our return and refund policy, please contact our customer service team at contact@pradojewels.com. Thank you for choosing PRADO Jewels. We strive to provide you with beautiful and high-quality jewelry, and your satisfaction is our first priority.